Last updated: October 27, 2026
Services are provided only within a scope agreed to in writing before work begins. This includes which systems, networks, or accounts are in scope, the authorized testing or support window, and any systems explicitly excluded. Work outside that scope requires a new written agreement.
By engaging Digital Relief Co. for penetration testing, security assessment, or system access for support purposes, you confirm that you own the systems in question or have the legal authority to authorize this work on them.
You're responsible for providing accurate information about your systems, maintaining your own backups before any testing or remediation work begins, and notifying us of any systems that are fragile, production-critical, or otherwise require special handling.
Security testing carries inherent risk of service disruption even when performed carefully. Digital Relief Co. is not liable for indirect, incidental, or consequential damages arising from services performed within the agreed scope. Our total liability for any engagement is limited to the fees paid for that engagement.
Information and findings from an engagement are treated as confidential and are not shared with third parties without your consent, except where required by law.
Portal accounts are for the use of the client they're issued to. You're responsible for keeping your login credentials secure and for any activity under your account. Don't upload content you don't have the right to share.
Payment terms, deliverables, and cancellation terms are set out in the individual engagement agreement or quote provided before work begins.
If these terms change, we'll update the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated terms.
Questions about these terms can be sent to Jeff@DigitalReliefCo.com.